/* Visual no estilo do WhatsApp Web: duas colunas, balões, verde. Sem marcas nem logotipos de terceiros. */
:root {
  --green: #00a884; --green-dark: #008069; --accent: #25d366;
  --bg: #f0f2f5; --panel: #ffffff; --chat-bg: #efeae2;
  --out: #d9fdd3; --in: #ffffff;
  --text: #111b21; --muted: #667781; --border: #e9edef; --hover: #f5f6f6; --active: #f0f2f5;
  --tick: #53bdeb; --danger: #d93025; --input: #f0f2f5; --shadow: 0 1px 0.5px rgba(11,20,26,.13);
  --head: #f0f2f5; --link: #027eb5; --who-l: 36%;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0b141a; --panel: #111b21; --chat-bg: #0b141a; --out: #005c4b; --in: #202c33;
    --text: #e9edef; --muted: #8696a0; --border: #222d34; --hover: #202c33; --active: #2a3942;
    --input: #2a3942; --head: #202c33; --shadow: none; --link: #53bdeb; --who-l: 72%;
  }
}
* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body { font: 14px/1.4 "Segoe UI", system-ui, -apple-system, Roboto, Helvetica, Arial, sans-serif; color: var(--text); background: var(--bg); overflow: hidden; }
[hidden] { display: none !important; }
button { font: inherit; color: inherit; cursor: pointer; }
input, textarea, select { font: inherit; color: inherit; }
.muted { color: var(--muted); }
.err { color: var(--danger); min-height: 18px; font-size: 13px; }
svg { width: 24px; height: 24px; fill: currentColor; display: block; }

/* ── botões */
.icon-btn { background: none; border: 0; width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center; color: var(--muted); flex: none; }
.icon-btn:hover { background: var(--active); }
.icon-btn.send { color: var(--green); }
.btn { border: 1px solid var(--border); background: var(--panel); border-radius: 8px; padding: 9px 16px; font-weight: 500; }
.btn:hover { background: var(--hover); }
.btn.primary { background: var(--green); border-color: var(--green); color: #fff; }
.btn.primary:hover { background: var(--green-dark); }
.btn.small { padding: 6px 12px; font-size: 13px; }
.btn.ghost { background: transparent; }
.btn.danger { color: var(--danger); }
.btn:disabled { opacity: .55; cursor: default; }

/* ── login (15/10 v4): site do Atendimult — fios de todos os canais chegando numa conversa só */
@font-face { font-family: 'Bricolage'; src: url('/brand/fonts/bricolage-700.woff2') format('woff2'); font-weight: 700; font-display: swap; }
@font-face { font-family: 'Bricolage'; src: url('/brand/fonts/bricolage-800.woff2') format('woff2'); font-weight: 800; font-display: swap; }
.login { --am-noite: #061214; --am-sup: #0b1d20; --am-linha: rgba(126,232,200,.14); --am-menta: #7ee8c8; --am-verde: #14c99b; --am-verde2: #00826a; --am-pulso: #f6b73c;
  --am-tinta: #eaf5f1; --am-apagado: #93aaa4; --am-fonte: 'Bricolage', system-ui, sans-serif;
  position: relative; height: 100%; overflow-y: auto; overflow-x: hidden; isolation: isolate; background: var(--am-noite); color: var(--am-tinta);
  -webkit-overflow-scrolling: touch; scroll-behavior: smooth; }
.am-fundo { position: fixed; inset: 0; z-index: -1; pointer-events: none;
  background: radial-gradient(50% 45% at 12% 30%, rgba(20,201,155,.16), transparent 70%), radial-gradient(45% 50% at 85% 15%, rgba(56,140,248,.13), transparent 70%),
    radial-gradient(50% 40% at 70% 95%, rgba(124,92,246,.10), transparent 70%); }
.am-fundo::after { content: ""; position: absolute; inset: 0; background-image: linear-gradient(var(--am-linha) 1px, transparent 1px), linear-gradient(90deg, var(--am-linha) 1px, transparent 1px);
  background-size: 64px 64px; opacity: .35; -webkit-mask-image: radial-gradient(70% 60% at 50% 30%, #000, transparent); mask-image: radial-gradient(70% 60% at 50% 30%, #000, transparent); }

/* topo */
.am-topo { position: sticky; top: 0; z-index: 5; display: flex; align-items: center; justify-content: space-between; gap: 16px;
  padding: calc(14px + env(safe-area-inset-top)) clamp(18px, 5vw, 56px) 14px; background: rgba(6,18,20,.72); -webkit-backdrop-filter: blur(12px); backdrop-filter: blur(12px);
  border-bottom: 1px solid rgba(126,232,200,.08); }
.am-logo { display: block; height: 40px; width: auto; }
.am-nav { display: flex; align-items: center; gap: 4px; }
.am-nav button { background: none; border: 0; color: #c3d6d0; font-size: 14.5px; font-weight: 600; padding: 9px 14px; border-radius: 10px; }
.am-nav button:hover { color: #fff; background: rgba(255,255,255,.05); }
.am-nav .am-nav-entrar { color: #04201a; background: linear-gradient(120deg, var(--am-menta), var(--am-verde)); margin-left: 6px; }
.am-nav .am-nav-entrar:hover { color: #04201a; filter: brightness(1.06); background: linear-gradient(120deg, var(--am-menta), var(--am-verde)); }
.am-nav button:focus-visible { outline: 2px solid var(--am-menta); outline-offset: 2px; }

/* primeira dobra */
.am-hero { max-width: 1280px; margin: 0 auto; padding: clamp(28px, 6vh, 72px) clamp(18px, 5vw, 56px) clamp(40px, 7vh, 80px);
  display: grid; grid-template-columns: minmax(0, .9fr) minmax(0, 1.1fr); gap: clamp(28px, 4vw, 64px); align-items: center; }
.am-titulo { margin: 0; font-family: var(--am-fonte); font-weight: 800; font-size: clamp(40px, 5vw, 68px); line-height: 1.02; letter-spacing: -.03em; }
.am-sub { margin: 18px 0 28px; max-width: 44ch; font-size: 17px; line-height: 1.55; color: var(--am-apagado); }
.login .login-card { display: grid; gap: 14px; width: min(460px, 100%); padding: 22px; border-radius: 18px; background: rgba(11,29,32,.86);
  border: 1px solid rgba(126,232,200,.22); box-shadow: 0 24px 60px rgba(0,0,0,.4), inset 0 1px 0 rgba(255,255,255,.04); }
.login-card h1 { margin: 0; font-family: var(--am-fonte); font-weight: 700; font-size: 22px; letter-spacing: -.01em; }
.am-campos { display: grid; gap: 12px; }
.login-card label { display: grid; gap: 6px; font-size: 13px; font-weight: 600; color: #b9cdc7; }
.login-card input { width: 100%; padding: 13px 14px; border: 1px solid rgba(255,255,255,.12); border-radius: 11px; background: rgba(255,255,255,.04); color: var(--am-tinta); font-size: 16px; font-weight: 400; }
.login-card input::placeholder { color: #6c837d; }
.login-card input:focus { outline: none; border-color: var(--am-verde); box-shadow: 0 0 0 3px rgba(20,201,155,.25); }
.login-card input:-webkit-autofill { -webkit-text-fill-color: var(--am-tinta); -webkit-box-shadow: 0 0 0 40px #10272a inset; caret-color: #fff; }
.login-card .err { color: #ff9a8f; font-size: 14px; min-height: 0; }
.login-card .err:empty { display: none; }
.login-card .btn.primary { border: 0; background: linear-gradient(120deg, var(--am-menta), var(--am-verde) 60%, #0fb58b); color: #04201a; padding: 14px 16px; font-size: 16px; font-weight: 800; border-radius: 11px;
  box-shadow: 0 10px 30px rgba(20,201,155,.25); }
.login-card .btn.primary:hover { filter: brightness(1.06); }
.login-card .btn.primary:active { transform: translateY(1px); }
.login-card .btn.primary:focus-visible { outline: 3px solid #fff; outline-offset: 2px; }
.login-card .muted { color: var(--am-apagado); }

/* cena: os canais à esquerda, fios, a conversa à direita */
.am-cena { position: relative; display: grid; grid-template-columns: 138px minmax(0, 1fr); column-gap: clamp(56px, 7vw, 104px); align-items: center; }
.am-fios { position: absolute; inset: 0; width: 100%; height: 100%; overflow: visible; pointer-events: none; z-index: 0; }
.am-fios .fio { fill: none; stroke: rgba(126,232,200,.3); stroke-width: 1.6; stroke-dasharray: 1; stroke-dashoffset: 1; animation: amPuxa 1.2s cubic-bezier(.3,.7,.2,1) forwards; }
@keyframes amPuxa { to { stroke-dashoffset: 0; } }
.am-fios .porta { fill: var(--am-noite); stroke: var(--am-menta); stroke-width: 2; transition: fill .2s; }
.am-fios .porta.acende { fill: var(--am-pulso); }
.am-fios .pulso { fill: var(--am-menta); }
.am-fios .pulso.forte { fill: var(--am-pulso); filter: drop-shadow(0 0 6px rgba(246,183,60,.9)); }
.am-nos { position: relative; z-index: 1; list-style: none; margin: 0; padding: 0; display: grid; gap: 22px; }
.am-nos li { display: flex; align-items: center; gap: 10px; padding: 9px 12px; border-radius: 12px; background: rgba(11,29,32,.9); border: 1px solid rgba(126,232,200,.16);
  font-size: 13.5px; font-weight: 600; color: #cfe2dc; transition: border-color .25s, box-shadow .25s, color .25s; }
.am-nos li.ativo { border-color: var(--am-pulso); color: #fff; box-shadow: 0 0 0 4px rgba(246,183,60,.14); }
.i-msg { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M5%204h14a2%202%200%200%201%202%202v9a2%202%200%200%201-2%202H10l-5%204v-4a2%202%200%200%201-2-2V6a2%202%200%200%201%202-2z%22%2F%3E%3Cpath%20d%3D%22M8%2010.5h.01M12%2010.5h.01M16%2010.5h.01%22%2F%3E%3C%2Fsvg%3E"); }
.i-grupo { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Ccircle%20cx%3D%229%22%20cy%3D%228%22%20r%3D%223.2%22%2F%3E%3Cpath%20d%3D%22M2.8%2020c0-3.4%202.8-6%206.2-6s6.2%202.6%206.2%206%22%2F%3E%3Ccircle%20cx%3D%2217.2%22%20cy%3D%229%22%20r%3D%222.6%22%2F%3E%3Cpath%20d%3D%22M16%2014.2c3%20.1%205.2%202.5%205.2%205.8%22%2F%3E%3C%2Fsvg%3E"); }
.i-audio { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Crect%20x%3D%229%22%20y%3D%222.5%22%20width%3D%226%22%20height%3D%2212%22%20rx%3D%223%22%2F%3E%3Cpath%20d%3D%22M5%2011a7%207%200%200%200%2014%200M12%2018v3.5%22%2F%3E%3C%2Fsvg%3E"); }
.i-ia { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M11%203l1.9%205.1L18%2010l-5.1%201.9L11%2017l-1.9-5.1L4%2010l5.1-1.9z%22%2F%3E%3Cpath%20d%3D%22M18.5%2015l.8%202.2%202.2.8-2.2.8-.8%202.2-.8-2.2-2.2-.8%202.2-.8z%22%2F%3E%3C%2Fsvg%3E"); }
.i-equipe { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M4%2015v-3a8%208%200%200%201%2016%200v3%22%2F%3E%3Crect%20x%3D%222.5%22%20y%3D%2214%22%20width%3D%224.5%22%20height%3D%226.5%22%20rx%3D%221.6%22%2F%3E%3Crect%20x%3D%2217%22%20y%3D%2214%22%20width%3D%224.5%22%20height%3D%226.5%22%20rx%3D%221.6%22%2F%3E%3Cpath%20d%3D%22M19%2020.5c0%201.2-2%202-5%202%22%2F%3E%3C%2Fsvg%3E"); }
.i-fila { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M4%206h16M4%2012h16M4%2018h9%22%2F%3E%3Ccircle%20cx%3D%2218.5%22%20cy%3D%2218%22%20r%3D%221.5%22%2F%3E%3C%2Fsvg%3E"); }
.i-troca { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M4%208h15l-4-4M20%2016H5l4%204%22%2F%3E%3C%2Fsvg%3E"); }
.i-sino { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M6%2016v-5a6%206%200%200%201%2012%200v5l2%202.5H4z%22%2F%3E%3Cpath%20d%3D%22M10%2021.5h4%22%2F%3E%3C%2Fsvg%3E"); }
.i-olho { --i: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23000%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M2%2012s3.8-7%2010-7%2010%207%2010%207-3.8%207-10%207S2%2012%202%2012z%22%2F%3E%3Ccircle%20cx%3D%2212%22%20cy%3D%2212%22%20r%3D%223%22%2F%3E%3C%2Fsvg%3E"); }

.am-ic { flex: none; width: 20px; height: 20px; background: currentColor; -webkit-mask: var(--i) center/contain no-repeat; mask: var(--i) center/contain no-repeat; }
.am-nos .am-ic { color: var(--am-menta); }
.am-nos li.ativo .am-ic { color: var(--am-pulso); }

.am-janela { position: relative; z-index: 1; height: min(560px, 70vh); min-height: 440px; display: flex; flex-direction: column; border-radius: 18px; overflow: hidden;
  background: radial-gradient(rgba(126,232,200,.07) 1px, transparent 1.2px) 0 0/18px 18px, #0a191c; border: 1px solid rgba(126,232,200,.22);
  box-shadow: 0 30px 80px rgba(0,0,0,.5), 0 0 60px rgba(20,201,155,.08); }
.am-abas { display: flex; gap: 4px; padding: 10px 10px 0; background: #0e2326; }
.am-aba { display: inline-flex; align-items: center; gap: 7px; padding: 8px 12px; border-radius: 10px 10px 0 0; font-size: 12.5px; font-weight: 700; color: #7f9a93; transition: color .25s, background-color .25s; }
.am-aba.on { color: var(--am-tinta); background: #12292d; }
.am-q { min-width: 18px; height: 18px; padding: 0 5px; border-radius: 9px; background: var(--am-verde); color: #04201a; font-size: 10.5px; font-weight: 800; display: grid; place-items: center; }
.am-q:empty { display: none; }
.am-q.pula { animation: amPula .35s; }
@keyframes amPula { 50% { transform: scale(1.35); } }
.am-jtopo { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: #12292d; border-bottom: 1px solid rgba(126,232,200,.1); }
.am-av { flex: none; width: 38px; height: 38px; border-radius: 12px; display: grid; place-items: center; font-weight: 800; font-size: 13px; color: #04201a; background: var(--c, #7ee8c8); }
.am-quem { flex: 1; min-width: 0; display: grid; }
.am-quem b { font-size: 15px; font-weight: 700; color: var(--am-tinta); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.am-quem small { font-size: 12px; color: #7f9a93; }
.am-quem small.digitando { color: var(--am-menta); }
.am-setor { flex: none; font-size: 11.5px; font-weight: 700; color: var(--am-menta); border: 1px solid rgba(126,232,200,.35); padding: 3px 9px; border-radius: 999px; }
.am-conversa { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; gap: 6px; padding: 14px 16px 18px; overflow: hidden;
  -webkit-mask-image: linear-gradient(transparent, #000 18%); mask-image: linear-gradient(transparent, #000 18%); transition: opacity .3s; }
.am-conversa.troca { opacity: 0; }

/* balões (visual próprio do Atendimult) */
.am-b { position: relative; max-width: 82%; padding: 8px 11px 7px; border-radius: 14px; font-size: 14.5px; line-height: 1.4; color: var(--am-tinta); overflow-wrap: anywhere;
  animation: amPop .34s cubic-bezier(.2,.9,.3,1.25); }
.am-b.ent { align-self: flex-start; background: #182a30; border-bottom-left-radius: 4px; transform-origin: 0 100%; }
.am-b.sai { align-self: flex-end; background: linear-gradient(135deg, #12474a, #0f3b44); border: 1px solid rgba(126,232,200,.18); border-bottom-right-radius: 4px; transform-origin: 100% 100%; }
@keyframes amPop { from { opacity: 0; transform: scale(.86) translateY(8px); } }
.am-autor { display: block; font-size: 12px; font-weight: 700; color: var(--a, var(--am-menta)); margin-bottom: 1px; }
.am-rod { float: right; display: inline-flex; align-items: center; gap: 5px; margin: 7px 0 -4px 12px; font-size: 10.5px; color: rgba(234,245,241,.5); white-space: nowrap; }
.am-st { width: 8px; height: 8px; border-radius: 50%; border: 1.5px solid rgba(234,245,241,.55); transition: background-color .3s, border-color .3s; }
.am-st.lido { background: var(--am-menta); border-color: var(--am-menta); }
.am-b.emoji { background: none; border: 0; font-size: 38px; line-height: 1.1; padding: 0 2px; }
.am-b.emoji .am-rod { display: none; }
.am-sis { align-self: center; margin: 4px 0; padding: 5px 12px; border-radius: 999px; border: 1px dashed rgba(126,232,200,.3); color: #9cc7bb; font-size: 11.5px; text-align: center; animation: amPop .32s ease-out; }
.am-digita { padding: 9px 12px; }
.am-pontos { display: inline-flex; gap: 4px; vertical-align: middle; }
.am-pontos i { width: 7px; height: 7px; border-radius: 50%; background: var(--am-menta); animation: amPonto 1s infinite; }
.am-pontos i:nth-child(2) { animation-delay: .15s; } .am-pontos i:nth-child(3) { animation-delay: .3s; }
@keyframes amPonto { 0%, 60%, 100% { transform: none; opacity: .45; } 30% { transform: translateY(-4px); opacity: 1; } }
.am-audio { display: flex; align-items: center; gap: 10px; min-width: 220px; }
.am-play { flex: none; width: 30px; height: 30px; border-radius: 50%; background: var(--am-verde); position: relative; }
.am-play::after { content: ""; position: absolute; left: 11px; top: 9px; border-left: 10px solid #04201a; border-top: 6px solid transparent; border-bottom: 6px solid transparent; }
.am-onda { flex: 1; display: flex; align-items: center; gap: 2px; height: 26px; }
.am-onda i { flex: 1; border-radius: 2px; background: #4f6b67; animation: amOuve .2s forwards paused; }
.am-audio.tocando .am-onda i { animation-play-state: running; }
@keyframes amOuve { to { background: var(--am-menta); } }
.am-transc { margin-top: 5px; font-size: 12.5px; font-style: italic; color: #a9c4bd; }
.am-doc { display: flex; align-items: center; gap: 10px; padding: 8px 10px; margin-top: 2px; border-radius: 10px; background: rgba(0,0,0,.2); min-width: 210px; }
.am-pdf { flex: none; width: 30px; height: 36px; border-radius: 5px; background: #e5484d; color: #fff; font-size: 9px; font-weight: 800; display: grid; place-items: end center; padding-bottom: 4px; }
.am-doc span:last-child { display: grid; min-width: 0; }
.am-doc b { font-size: 13.5px; font-weight: 600; }
.am-doc small { font-size: 11.5px; color: rgba(234,245,241,.6); }

/* seções */
.am-secao { max-width: 1280px; margin: 0 auto; padding: clamp(48px, 9vh, 96px) clamp(18px, 5vw, 56px) 0; }
.am-secao h2 { margin: 0; font-family: var(--am-fonte); font-weight: 800; font-size: clamp(30px, 3.6vw, 46px); letter-spacing: -.025em; line-height: 1.05; }
.am-sec-sub { margin: 12px 0 36px; color: var(--am-apagado); font-size: 16.5px; max-width: 52ch; }
.am-recursos { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 0 32px; }
.am-recursos li { display: grid; grid-template-columns: 26px 1fr; column-gap: 14px; row-gap: 4px; padding: 22px 0; border-top: 1px solid rgba(126,232,200,.12); }
.am-recursos .am-ic { grid-row: span 2; width: 26px; height: 26px; margin-top: 1px; color: var(--am-menta); }
.am-recursos b { font-size: 16px; font-weight: 700; color: var(--am-tinta); }
.am-recursos span { font-size: 14.5px; line-height: 1.5; color: var(--am-apagado); }
.am-passos { list-style: none; counter-reset: passo; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 32px; position: relative; }
.am-passos::before { content: ""; position: absolute; left: 28px; right: 28px; top: 27px; height: 2px; background: linear-gradient(90deg, var(--am-menta), rgba(126,232,200,.15)); }
.am-passos li { position: relative; counter-increment: passo; display: grid; gap: 8px; }
.am-passos li::before { content: counter(passo); width: 56px; height: 56px; border-radius: 50%; display: grid; place-items: center; margin-bottom: 10px;
  font-family: var(--am-fonte); font-weight: 800; font-size: 22px; color: #04201a; background: linear-gradient(135deg, var(--am-menta), var(--am-verde)); box-shadow: 0 0 0 6px var(--am-noite); }
.am-passos b { font-size: 18px; font-weight: 700; }
.am-passos span { font-size: 15px; line-height: 1.55; color: var(--am-apagado); max-width: 34ch; }
.am-rodape { max-width: 1280px; margin: clamp(56px, 10vh, 110px) auto 0; padding: 24px clamp(18px, 5vw, 56px) calc(28px + env(safe-area-inset-bottom));
  display: flex; align-items: center; justify-content: space-between; gap: 16px; border-top: 1px solid rgba(126,232,200,.1); color: var(--am-apagado); font-size: 14px; }
.am-rodape img { height: 28px; width: auto; display: block; }

@media (max-width: 960px) {
  .am-hero { grid-template-columns: 1fr; padding-top: 26px; }
  .am-titulo { font-size: clamp(36px, 10vw, 52px); }
  .am-sub { font-size: 15.5px; margin: 14px 0 22px; }
  .login .login-card { width: 100%; }
  .am-cena { grid-template-columns: 1fr; row-gap: 64px; margin-top: 18px; }
  .am-nos { grid-auto-flow: column; grid-auto-columns: 1fr; gap: 6px; }
  .am-nos li { flex-direction: column; gap: 5px; padding: 9px 4px; font-size: 11px; text-align: center; }
  .am-janela { height: 470px; min-height: 0; }
  .am-passos { grid-template-columns: 1fr; gap: 26px; }
  .am-passos::before { left: 27px; right: auto; top: 28px; bottom: 28px; width: 2px; height: auto; background: linear-gradient(var(--am-menta), rgba(126,232,200,.15)); }
  .am-passos li { grid-template-columns: 56px 1fr; column-gap: 16px; align-items: start; }
  .am-passos li::before { grid-row: span 2; margin: 0; }
}
@media (max-width: 560px) {
  .am-nav button:not(.am-nav-entrar) { display: none; }
  .am-logo { height: 34px; }
  .am-aba { padding: 7px 9px; font-size: 11.5px; }
  .am-b { font-size: 14px; }
}
@media (prefers-reduced-motion: reduce) {
  .login { scroll-behavior: auto; }
  .am-fios .fio { animation: none; stroke-dashoffset: 0; }
  .am-b, .am-sis, .am-pontos i, .am-q.pula { animation: none; }
  .am-onda i { animation: none; background: var(--am-menta); }
}
.am-secao { scroll-margin-top: 84px; }
.am-recursos li, .am-passos li { align-content: start; }
.am-titulo { font-size: clamp(40px, 4.6vw, 62px); }
@media (max-width: 960px) { .am-titulo { font-size: clamp(36px, 10vw, 52px); } }
/* ── fim login */
.login-logo, .empty-logo { width: 56px; height: 56px; border-radius: 50%; background: var(--green); display: grid; place-items: center; }
.login-logo::after, .empty-logo::after { content: ""; width: 28px; height: 28px; background: #fff; -webkit-mask: var(--ico-chat) center/contain no-repeat; mask: var(--ico-chat) center/contain no-repeat; }
:root { --ico-chat: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M20 2H4a2 2 0 0 0-2 2v18l4-4h14a2 2 0 0 0 2-2V4a2 2 0 0 0-2-2z'/%3E%3C/svg%3E"); }

/* ── layout principal */
.app { height: 100%; display: grid; grid-template-columns: minmax(320px, 30%) 1fr; max-width: 1700px; margin: 0 auto; background: var(--panel); }
@media (min-width: 1700px) { .app { border-left: 1px solid var(--border); border-right: 1px solid var(--border); } }
.side { display: flex; flex-direction: column; min-height: 0; border-right: 1px solid var(--border); background: var(--panel); }
.side-head { height: 59px; padding: 0 12px 0 16px; display: flex; align-items: center; justify-content: space-between; background: var(--head); flex: none; }
.me { display: flex; align-items: center; gap: 12px; min-width: 0; }
.me-text { display: grid; line-height: 1.2; min-width: 0; }
.me-text b { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.me-text span { font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.head-actions { display: flex; align-items: center; gap: 2px; }

/* Status dos números — uma linha SÓ de ícones de conexão (nunca balãozinho de conversa), entre o
   nome do usuário (lá em cima) e a barra de pesquisa. Nada escrito ali: passa o mouse em cima de um
   ícone e o tooltip nativo mostra qual linha é. Clicar filtra a lista por aquele número (fica "ativo",
   um anel verde, sem texto nenhum); clicar de novo tira o filtro.
   Conectado: preenchido e azul. Não conectado: contorno e cinza (muda a FORMA também, não só a cor). */
.ch-status-row { display: flex; gap: 6px; padding: 8px 12px 0; flex: none; flex-wrap: wrap; }
.ch-ico-btn { width: 30px; height: 30px; border: 0; border-radius: 8px; background: var(--input); color: #8696a0;
  display: flex; align-items: center; justify-content: center; cursor: pointer; }
.ch-ico-btn.on { color: #2196f3; }
.ch-ico-btn.active { outline: 2px solid var(--green); outline-offset: -2px; }

.search-row { padding: 8px 12px 4px; display: flex; gap: 8px; flex: none; }
.search { flex: 1; min-width: 0; }
.search input { width: 100%; border: 0; border-radius: 8px; background: var(--input); padding: 8px 12px 8px 40px; height: 35px; color: var(--text);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='%23667781'%3E%3Cpath d='M15.5 14h-.8l-.3-.3A6.5 6.5 0 1 0 14 15.5l.3.3v.8l5 5 1.5-1.5-5-5zm-6 0a4.5 4.5 0 1 1 0-9 4.5 4.5 0 0 1 0 9z'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: 12px center; background-size: 18px; }
.search input:focus { outline: 2px solid var(--green); outline-offset: -2px; }
.chips { display: flex; gap: 4px; padding: 6px 10px 8px; flex: none; overflow-x: auto; }
.chip { border: 0; background: var(--input); color: var(--muted); border-radius: 16px; padding: 5px 9px; font-size: 13px; white-space: nowrap; }
.chip { display: inline-flex; align-items: center; gap: 5px; }
.chip-badge { background: var(--accent); color: #fff; font-size: 11px; font-weight: 700; min-width: 16px; height: 16px; border-radius: 8px; display: inline-grid; place-items: center; padding: 0 5px; }
@media (prefers-color-scheme: dark) { .chip-badge { color: #111b21; } }
.chip.on { background: #d9fdd3; color: #025144; }
@media (prefers-color-scheme: dark) { .chip.on { background: #103529; color: #21c063; } }

.chat-list { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; min-height: 0; }
.chat-divider { padding: 10px 15px 6px; font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; border-top: 1px solid var(--border); margin-top: 4px; }
.chat-item { display: flex; gap: 13px; padding: 0 15px; cursor: pointer; align-items: center; }
.chat-item:hover { background: var(--hover); }
.chat-item.active { background: var(--active); }
.chat-item .body { flex: 1; min-width: 0; padding: 12px 0; border-bottom: 1px solid var(--border); }
.chat-item .row1, .chat-item .row2 { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.chat-item .name { font-size: 16px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-item .time { font-size: 12px; color: var(--muted); flex: none; }
.chat-item.unread .time { color: var(--accent); }
.chat-item .last { color: var(--muted); font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: flex; gap: 4px; align-items: center; min-width: 0; }
.chat-item .last span { overflow: hidden; text-overflow: ellipsis; }
.badge { background: var(--accent); color: #fff; font-size: 12px; font-weight: 600; min-width: 20px; height: 20px; border-radius: 10px; display: grid; place-items: center; padding: 0 6px; flex: none; }
@media (prefers-color-scheme: dark) { .badge { color: #111b21; } }
.tag { font-size: 11px; color: var(--muted); background: var(--input); border-radius: 4px; padding: 0 5px; margin-left: 6px; vertical-align: middle; }
.list-empty { padding: 32px 24px; text-align: center; color: var(--muted); }

.avatar { width: 49px; height: 49px; border-radius: 50%; display: grid; place-items: center; color: #fff; font-weight: 500; font-size: 19px; flex: none; text-transform: uppercase; user-select: none; }
.avatar.sm { width: 40px; height: 40px; font-size: 16px; }

/* ── conversa */
.main {
  display: flex; flex-direction: column; min-width: 0; min-height: 0; position: relative;
  background-color: var(--chat-bg);
  background-image: url("data:image/svg+xml;base64,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");
  background-repeat: repeat;
}
@media (prefers-color-scheme: dark) {
  .main {
    background-image: url("data:image/svg+xml;base64,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");
  }
}
.empty-main { margin: auto; text-align: center; display: grid; justify-items: center; gap: 6px; padding: 24px; }
.empty-main h2 { font-weight: 300; font-size: 28px; margin: 12px 0 0; }
.chat-view { display: flex; flex-direction: column; min-height: 0; flex: 1; position: relative; }
.chat-head { height: 59px; padding: 0 12px 0 16px; display: flex; align-items: center; gap: 13px; background: var(--head); flex: none; }
.chat-head .avatar { width: 40px; height: 40px; font-size: 16px; }
.chat-title { display: grid; line-height: 1.25; min-width: 0; flex: 1; }
.chat-title b { font-weight: 500; font-size: 16px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-title span { font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.back { display: none; }

.msgs { flex: 1; overflow-y: auto; padding: 14px 5% 10px; display: flex; flex-direction: column; gap: 2px; min-height: 0; scroll-behavior: auto; }
.day { align-self: center; background: var(--panel); color: var(--muted); font-size: 12.5px; padding: 5px 12px; border-radius: 8px; box-shadow: var(--shadow); margin: 10px 0 6px; }
.more-btn { align-self: center; margin: 4px 0 10px; }
.msg { max-width: min(65%, 560px); display: flex; position: relative; }
.msg.out { align-self: flex-end; }
.msg.in { align-self: flex-start; }
.bubble { background: var(--in); border-radius: 8px; padding: 6px 7px 8px 9px; box-shadow: var(--shadow); position: relative; min-width: 72px; word-wrap: break-word; overflow-wrap: anywhere; }
.msg.out .bubble { background: var(--out); border-top-right-radius: 0; }
.msg.in .bubble { border-top-left-radius: 0; }
.msg.cont .bubble { border-radius: 8px; }
.msg.sticker .bubble { background: none; box-shadow: none; padding: 0; }
.msg.note { align-self: center; max-width: min(85%, 560px); }
.msg.note .bubble { background: #fff3c4; border-radius: 6px; }
@media (prefers-color-scheme: dark) { .msg.note .bubble { background: #5a4a1a; } }
.msg.note .who { color: #8a6d00; }
@media (prefers-color-scheme: dark) { .msg.note .who { color: #e8c766; } }
.who { font-size: 12.8px; font-weight: 500; margin-bottom: 2px; }
.text { white-space: pre-wrap; font-size: 14.2px; }
.text a { color: var(--link); }
.meta { float: right; margin: 6px 0 -4px 12px; font-size: 11px; color: var(--muted); display: flex; gap: 3px; align-items: center; height: 15px; user-select: none; }
.meta .tick { font-size: 14px; letter-spacing: -3px; }
.meta .tick.read { color: var(--tick); }
.meta .tick.failed { color: var(--danger); letter-spacing: 0; font-weight: 700; }
.bubble::after { content: ""; display: table; clear: both; }
.quote { border-left: 4px solid var(--green); background: rgba(11,20,26,.06); border-radius: 6px; padding: 5px 8px; margin: 0 0 5px; font-size: 13px; color: var(--muted); cursor: pointer; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; }
@media (prefers-color-scheme: dark) { .quote { background: rgba(0,0,0,.2); } }
.media-img { display: block; max-width: 330px; width: 100%; max-height: 360px; object-fit: cover; border-radius: 6px; cursor: zoom-in; background: var(--input); min-height: 80px; }
.media-sticker { width: 150px; height: 150px; object-fit: contain; }
.media-video { display: block; max-width: 330px; width: 100%; max-height: 360px; border-radius: 6px; background: #000; }
.media-audio { width: 260px; max-width: 100%; height: 40px; display: block; }
.media-wait { padding: 22px 28px; color: var(--muted); font-size: 13px; background: var(--input); border-radius: 6px; text-align: center; }
.doc { display: flex; gap: 10px; align-items: center; background: rgba(11,20,26,.06); border-radius: 6px; padding: 10px; color: inherit; text-decoration: none; min-width: 220px; }
.doc svg { color: var(--muted); width: 32px; height: 32px; flex: none; }
.doc span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.react { position: absolute; bottom: -12px; left: 8px; background: var(--panel); border-radius: 12px; padding: 0 5px; font-size: 14px; box-shadow: var(--shadow); line-height: 20px; }
.msg.has-react { margin-bottom: 10px; }
.reply-act { position: absolute; top: 2px; right: 4px; opacity: 0; transition: opacity .12s; background: var(--panel); border: 0; border-radius: 50%; width: 24px; height: 24px; display: grid; place-items: center; color: var(--muted); box-shadow: var(--shadow); }
.reply-act svg { width: 15px; height: 15px; }
.msg:hover .reply-act { opacity: 1; }
.retry { color: var(--danger); font-size: 12px; background: none; border: 0; text-decoration: underline; padding: 0; }
.to-bottom { position: absolute; right: 22px; bottom: 80px; width: 42px; height: 42px; border-radius: 50%; border: 0; background: var(--panel); box-shadow: 0 2px 6px rgba(11,20,26,.3); display: grid; place-items: center; color: var(--muted); z-index: 3; }

.reply-bar { display: flex; align-items: center; gap: 6px; background: var(--head); padding: 8px 12px 0; }
.reply-box { flex: 1; min-width: 0; background: var(--panel); border-left: 4px solid var(--green); border-radius: 6px; padding: 6px 10px; display: grid; font-size: 13px; }
.reply-box b { color: var(--green-dark); font-weight: 500; }
.reply-box span { color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.composer { display: flex; align-items: flex-end; gap: 6px; padding: 8px 12px; background: var(--head); flex: none; }
.composer textarea { flex: 1; resize: none; border: 0; border-radius: 8px; padding: 10px 12px; background: var(--panel); max-height: 140px; min-height: 42px; line-height: 1.35; font-size: 15px; }
.composer textarea:focus { outline: none; }
#btnNote.active { color: #8a6d00; background: #fff3c4; }
@media (prefers-color-scheme: dark) { #btnNote.active { color: #e8c766; background: #5a4a1a; } }
.composer.note-mode { background: #fff8e1; }
@media (prefers-color-scheme: dark) { .composer.note-mode { background: #3a2f10; } }
.composer.note-mode textarea { background: #fffbea; }
@media (prefers-color-scheme: dark) { .composer.note-mode textarea { background: #453816; } }
.rec-bar { display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: var(--head); }
.rec-bar .rec-hint { flex: 1; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--danger); animation: blink 1s infinite; }
@keyframes blink { 50% { opacity: .25; } }
.drop { outline: 3px dashed var(--green); outline-offset: -8px; }

/* ── janelas */
#modalRoot .overlay { position: fixed; inset: 0; background: rgba(11,20,26,.55); display: grid; place-items: center; z-index: 50; padding: 12px; }
.modal { background: var(--panel); border-radius: 12px; width: min(560px, 100%); max-height: 92vh; display: flex; flex-direction: column; box-shadow: 0 10px 40px rgba(0,0,0,.35); }
.modal.wide { width: min(980px, 100%); height: min(720px, 92vh); }
.modal-head { display: flex; align-items: center; justify-content: space-between; padding: 14px 16px 10px 20px; border-bottom: 1px solid var(--border); }
.modal-head h3 { margin: 0; font-weight: 500; font-size: 18px; }
.modal-body { padding: 16px 20px; overflow: auto; display: grid; gap: 12px; align-content: start; flex: 1; }
.modal-foot { padding: 12px 20px 16px; display: flex; gap: 8px; justify-content: flex-end; border-top: 1px solid var(--border); }
.field { display: grid; gap: 5px; font-size: 13px; color: var(--muted); }
.field input, .field select, .field textarea { padding: 9px 11px; border: 1px solid var(--border); border-radius: 8px; background: var(--input); color: var(--text); font-size: 14px; }
.field input:focus, .field select:focus, .field textarea:focus { outline: 2px solid var(--green); outline-offset: -1px; }
.hint { font-size: 12.5px; color: var(--muted); }
.warn { background: #fff4d6; color: #5c4400; border-radius: 8px; padding: 10px 12px; font-size: 13px; }
@media (prefers-color-scheme: dark) { .warn { background: #3a3012; color: #f5d98a; } }
.tabs { display: flex; gap: 4px; padding: 0 16px; border-bottom: 1px solid var(--border); overflow-x: auto; }
.tab { background: none; border: 0; padding: 12px 14px; color: var(--muted); border-bottom: 3px solid transparent; white-space: nowrap; }
.tab.on { color: var(--green-dark); border-bottom-color: var(--green); font-weight: 500; }
.split { display: grid; grid-template-columns: 300px 1fr; gap: 0; flex: 1; min-height: 0; }
.split > .col { overflow: auto; min-height: 0; }
.split > .col:first-child { border-right: 1px solid var(--border); }
.urow { display: grid; gap: 2px; padding: 11px 16px; border-bottom: 1px solid var(--border); cursor: pointer; }
.urow:hover { background: var(--hover); }
.urow.on { background: var(--active); }
.urow b { font-weight: 500; }
.urow small { color: var(--muted); }
.urow.off { opacity: .55; }
.checks { display: grid; gap: 6px; }
.check { display: flex; gap: 8px; align-items: center; font-size: 14px; color: var(--text); }
.check input { width: 17px; height: 17px; accent-color: var(--green); }
.glist { max-height: 260px; overflow: auto; border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; display: grid; gap: 6px; }
.seg { display: flex; gap: 6px; flex-wrap: wrap; }
.seg label { display: flex; gap: 6px; align-items: center; border: 1px solid var(--border); border-radius: 8px; padding: 7px 11px; color: var(--text); cursor: pointer; font-size: 14px; }
.seg input { accent-color: var(--green); }
table.t { width: 100%; border-collapse: collapse; font-size: 13px; }
table.t th, table.t td { text-align: left; padding: 7px 8px; border-bottom: 1px solid var(--border); vertical-align: top; }
table.t th { color: var(--muted); font-weight: 500; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; word-break: break-all; }
.pill { display: inline-block; font-size: 12px; padding: 1px 8px; border-radius: 10px; background: var(--input); color: var(--muted); }
.pill.ok { background: #d9fdd3; color: #025144; }
.pill.bad { background: #fde2e0; color: #8a1c13; }
.lightbox { position: fixed; inset: 0; background: rgba(0,0,0,.88); display: grid; place-items: center; z-index: 80; cursor: zoom-out; }
.lightbox img { max-width: 94vw; max-height: 92vh; object-fit: contain; }
.toast { position: fixed; left: 50%; bottom: 28px; transform: translateX(-50%); background: #111b21; color: #fff; padding: 10px 18px; border-radius: 8px; z-index: 90; box-shadow: 0 4px 16px rgba(0,0,0,.35); max-width: 90vw; }
.toast.bad { background: var(--danger); }
.menu { position: absolute; right: 12px; top: 54px; background: var(--panel); border-radius: 8px; box-shadow: 0 4px 20px rgba(11,20,26,.28); padding: 6px 0; z-index: 20; min-width: 200px; max-height: 320px; overflow: auto; }
.menu button { display: block; width: 100%; text-align: left; background: none; border: 0; padding: 9px 18px; }
.menu button:hover { background: var(--hover); }
.transfer-sel { display: block; width: calc(100% - 24px); margin: 2px 12px 8px; padding: 8px 10px; border-radius: 6px; border: 1px solid var(--border); background: var(--input); color: inherit; font-size: 14px; }

/* ── celular: uma coluna por vez */
@media (max-width: 800px) {
  .app { grid-template-columns: 1fr; }
  .main { display: none; position: absolute; inset: 0; z-index: 10; }
  .app.chat-open .main { display: flex; }
  .app.chat-open .side { visibility: hidden; }
  .back { display: grid; }
  .msgs { padding: 10px 10px 8px; }
  .msg { max-width: 86%; }
  .split { grid-template-columns: 1fr; }
  .split > .col:first-child { border-right: 0; border-bottom: 1px solid var(--border); max-height: 38vh; }
}

/* situação da conversa na lista: fila + quem atende */
.row3 { display:flex; gap:6px; align-items:center; margin-top:3px; font-size:11.5px; min-width:0; flex-wrap:wrap; }
.qtag { background:var(--chip-bg, rgba(127,127,127,.15)); border-radius:6px; padding:1px 7px; color:var(--muted, #667781); max-width:60%; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.who-tag { font-weight:500; }
.who-tag.taken { color:var(--muted, #667781); }
.who-tag.free { color:var(--text, #111b21); }
.who-tag.finalized { color:#2e7d32; }

.transcript { margin-top:4px; font-size:13.5px; color:var(--muted); font-style:italic; white-space:pre-wrap; }
.tr-btn { margin-top:4px; background:none; border:0; padding:2px 0; color:var(--accent, #00a884); font-size:12.5px; cursor:pointer; text-align:left; }
.tr-btn:disabled { opacity:.6; cursor:default; }

#btnAI { color: var(--green); }
#btnAI.busy { opacity: .5; animation: pulse 1s infinite; }
@keyframes pulse { 50% { opacity: .2; } }

/* 15/10: grupo do qual nenhum número nosso participa mais = só leitura */
.composer.ro-hide { display: none !important; }
.ro-bar { padding: 14px 16px; text-align: center; font-size: 13px; opacity: .8; border-top: 1px solid rgba(127,127,127,.25); }

/* 15/10: botão Copiar na nota (resumo da IA pro operador) */
.msg.note .who { display: flex; align-items: center; gap: 8px; justify-content: space-between; }
.note-copy { border: 1px solid currentColor; background: transparent; color: inherit; border-radius: 6px; font-size: 11px; padding: 2px 8px; cursor: pointer; opacity: .85; }
.note-copy:hover { opacity: 1; }

/* 15/10 notificação no celular */
#btnPush.on { color: var(--green); }

/* 15/10 encaminhar */
.fwd-act { right: 32px; }
.msg:hover .fwd-act { opacity: 1; }
@media (hover: none) { .reply-act, .fwd-act { opacity: .85; } }
.fwd-list { max-height: 42vh; overflow: auto; display: grid; gap: 2px; border: 1px solid var(--border); border-radius: 8px; padding: 4px; }
.fwd-item { display: flex; gap: 10px; align-items: center; padding: 8px 10px; border-radius: 8px; cursor: pointer; font-size: 14px; }
.fwd-item:hover { background: var(--hover); }
.fwd-item .muted { margin-left: auto; font-size: 12px; }

/* 16/10: faixa de boleto vencido (só gestor) */
#avisoCobranca { position: fixed; top: 0; left: 0; right: 0; z-index: 200; min-height: 40px; box-sizing: border-box; padding: 8px 14px; display: flex; gap: 14px; align-items: center; justify-content: center; flex-wrap: wrap; background: #b3261e; color: #fff; font-weight: 600; font-size: 13.5px; text-align: center; }
#avisoCobranca a { color: #fff; background: rgba(255,255,255,.2); padding: 3px 12px; border-radius: 14px; text-decoration: none; white-space: nowrap; }
body.com-aviso .app { height: calc(100% - 44px); margin-top: 44px; }

/* 16/10: lista de mensagens rápidas ("/") */
#quickBox { position: fixed; z-index: 40; margin: 0; padding: 4px; list-style: none; background: var(--panel); color: var(--text); border: 1px solid var(--border); border-radius: 10px; box-shadow: 0 6px 24px rgba(0,0,0,.25); max-height: 40vh; overflow: auto; }
#quickBox[hidden] { display: none; }
#quickBox .q-item { display: flex; gap: 8px; align-items: baseline; padding: 8px 10px; border-radius: 8px; cursor: pointer; }
#quickBox .q-item.on, #quickBox .q-item:hover { background: var(--active); }
#quickBox .q-txt { color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.q-tag { font-size: 11px; margin-left: 6px; padding: 1px 6px; border-radius: 8px; background: var(--active); color: var(--muted); }

/* 16/10: etiquetas e "esperando resposta" */
.etiqs { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 3px; }
.etiq { color: #fff; font-size: 11px; line-height: 1; padding: 3px 7px; border-radius: 10px; }
.espera { color: #dc2626; font-weight: 600; font-size: 11px; }
@media (prefers-color-scheme: dark) { .espera { color: #f87171; } }
#tagFilter { max-width: 40%; min-width: 0; }